Return Policy

If you would like to return your product(s) or want to us to replace it because you are unsatisfied with how it arrived, please send us an email at support@fineparis.com or contact@fineparis.com with your order number and an image of the product you received and our team will rapidly look into it and determine the status of your request based on the information provided. If the product arrived somehow damaged for any reason, we will replace it at no cost to you.

Furthermore, we would like to remind you that we offer a 30 day money-back guarantee on all our products, which means that you can basically return the product to us and we will send you your money back in full, as long as you didn't cross the 30 days period.

Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



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