Frequently Asked Questions

What payment methods do you currently accept?

We currently accept payments via PayPal, Visa, MasterCard, Maestro, American Express, and Discover Card.

Where can you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

What’s the difference between faux leather and genuine leather?

Genuine leather is made from animal hides, such as cattle, buffalo or oxen. Faux leather is made from a plastic base and is then treated with wax, dye or polyurethane to create the colour and texture.  
Are these clutches made from genuine leather? 

Yes, they are made from the finest quality that you can get from genuine leather.

Is genuine leather as durable as real leather?

Real genuine leather is less durable than 100% pure leather. However, premium genuine leather (the same we offer in our clutches) still has a lifespan of roughly five to eight years even if you constantly use it in your daily life, and most fashion experts and stylists consider this durable enough. 

How do I know that you'll send me the right colors I chose?

After you complete your purchase at FINEPARIS, we will send you an email right away confirming the product and the colors you chose!

I just paid but I want to switch/change the colors I chose. What do I have to do?

It's totally fine. You can send us a message through live chat or an email (support@fineparis.com - contact@fineparis.com), and simply tell us what do you want to change or what's the new combination of colors you have in mind.
That's it!

What do you recommend as far as real animal-skin leather handbags?

If you decide to ‘invest’ in expensive and exquisite real animal-skin leather, ensure that your purchase is every bit worth the price paid for.

Here are few tips that will help you make a wise choice if you decide to spend big for indulging in this guilty pleasure:
1- Look for the finest Leather: full-grain leather to be more specific, which is the strongest and most durable part of the hide of an animal.
2- Resale Value: If you’re buying a handbag for 4-figures from Gucci or Fendi for instance, check the resale value of the piece since most designer bags might get you interesting returns on future resale.
3 – Stitching: Look at the stitching. Is it straight and secure, or sloppily done?
4- Hardware & Zippers: The highest quality zippers have teeth that are not sharp and a zip-slider that is also made from brass (not an inferior metal).
5- Body Type: Consider your size and frame since handbags are a large accessory that will define your style and appearance.

I'm not sure or I couldn't find the answer I'm looking for, what do I do now?

You can reach out to our support through live chat or email us! Our team is always happy to help with any concerns or styling questions that you may have!

Which days do you ship?

We ship orders from Monday–Friday. Please allow 1-2 days processing time due to the current situation.

What is your return policy?

Customers need to contact FINEPARIS Customer Service to initiate the return process within 30 days since the signed date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund or get a new product at no extra cost. For more return details, please read our Refund Policy.

How do I track my order?

After we fulfill your order, we will send you a detailed email with the tracking number. (for both USPS AND/OR UPS AND/OR FEDEX).

All you have to do is click on the highlighted number, and it will take you to the tracking page on our website.

You are welcome to send us an email as well if you want us to do the tracking for you. Our main focus at FINEPARIS is your absolute satisfaction.

How long will it take for my order to arrive?

For customers within the continental United States, your order will arrive within 4 - 7 business days after processing. We ship international orders via DHL. Average delivery time is 8 - 12 business days.

STILL HAVE QUESTIONS?

FINEPARIS®

We believe in 100% customer satisfaction, that's why we offer all our customers a 30 day money-back guarantee! If you are not satisfied with your purchase for any reason, you may return the item within 30 days from the order date for a full refund.