Frequently Asked Questions
What payment methods do you currently accept?
Where can you ship to?
What’s the difference between faux leather and genuine leather?
Yes, they are made from the finest quality that you can get from genuine leather.
Real genuine leather is less durable than 100% pure leather. However, premium genuine leather (the same we offer in our clutches) still has a lifespan of roughly five to eight years even if you constantly use it in your daily life, and most fashion experts and stylists consider this durable enough.
How do I know that you'll send me the right colors I chose?
After you complete your purchase at FINEPARIS, we will send you an email right away confirming the product and the colors you chose!
I just paid but I want to switch/change the colors I chose. What do I have to do?
It's totally fine. You can send us a message through live chat or an email (firstname.lastname@example.org - email@example.com), and simply tell us what do you want to change or what's the new combination of colors you have in mind.
What do you recommend as far as real animal-skin leather handbags?
I'm not sure or I couldn't find the answer I'm looking for, what do I do now?
Which days do you ship?
We ship orders from Monday–Friday. Please allow 1-2 days processing time due to the current situation.
What is your return policy?
Customers need to contact FINEPARIS Customer Service to initiate the return process within 30 days since the signed date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund or get a new product at no extra cost. For more return details, please read our Refund Policy.
How do I track my order?
After we fulfill your order, we will send you a detailed email with the tracking number. (for both USPS AND/OR UPS AND/OR FEDEX).
All you have to do is click on the highlighted number, and it will take you to the tracking page on our website.
You are welcome to send us an email as well if you want us to do the tracking for you. Our main focus at FINEPARIS is your absolute satisfaction.
How long will it take for my order to arrive?
For customers within the continental United States, your order will arrive within 4 - 7 business days after processing. We ship international orders via DHL. Average delivery time is 8 - 12 business days.
STILL HAVE QUESTIONS?